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Help Desk

All our services are backed up by a professional IT support team. Our technicians are experts in network technologies, system administration, installation, upgrade, computer hardware, software, VoIP systems as well as web site design and maintenance. We offer a range of different support solutions to suit most business and home customers.

 

Should you need any help with:

  • Desktops, Laptops, Prointers, FAX, Scanners
  • Servers, Backups, Data Storage On & Off Site
  • Network Equipment; Firewalls, switches, Routers
  • Network Infrastructure; LAN (cable) and WiFi (Wireless)
  • OS Patching, Monitoring, Administration
  • Virus & Spam Protection
  • Spyware Removal
  • Web Site Design & Maintenance

     

    Tier 1 Support

     

     

    Tier 2 Support

     

     

    Tier 3 Support

     With “Tier 1 Support” we will charge you per hour of our work.

     

    With this option you have full telephone, online and onsite support from our engineers and technical support.

     

    This option is perfect for small businesses, which sometimes have technical problems, system upgrades or other technical requests.

     

    Simply call us whenever you require any help.

     With “Tier 2 Support” we will charge you on monthly base which is cheaper than “Tier 1 Support”.

     

    With this option you have full telephone, online and onsite support.

     

    This option is perfect for small and medium businesses, which require more support and faster respond time.

     

    In this option we have few different service packs.

     With “Tier 3 Support” we will charge you on monthly base.

     

    With this option you have a dedicated onsite engineer or engineering team.

     

    This option is perfect for medium and larger businesses, which require instant response and minimum downtime of IT infrastructure.

     

    This option is fully flexible, depends of our clients’ needs and requirements.